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Friendly charge

Vehicle Search and Seizure

Defense in contrary actions

Judicial collection

WHO WE ARE

The BJL Group is formed by the companies Ivan Bites de Castro and Associate Lawyers and BJL Billing Solutions. Ivan Bites de Castro and Associated Lawyers founded in 1992 by Ivan Bites de Castro, has consolidated its position in the Banking, Commercial, Civil and Family Law areas. Chief Executive Officer and Executive Director Frederico Alvim Bites Castro, specializes in the Credit Recovery segment in the extrajudicial and judicial areas, providing services to renowned financial institutions and private companies.

With the business booming, the BJL Billing Solutions was created in 2017, culminating in the origin of the BJL Group. The BJL Group has a modern physical structure, with Call Center equipped with 180 call positions fully adapted to NR17 standards. It currently has a staff of more than 150 employees who are qualified and trained to serve our clients’ interests, aligned with our Mission, Vision and Values.
Develop personalized, innovative and assertive solutions, redeeming credit and people.

OUR SERVICES

BJL Billing
Solutions

Our Collection Department has an experienced and highly skilled Negotiating Team in credit recovery mediation and negotiation which, together with a strong Core Management , perform a strategic work aimed at achieving goals, following market developments and ensuring full satisfaction of customer interests.

Friendly
Billing

The Billing Controlling Center is composed of MIS, Control Desk , where they deliver Dashboards with performance indicators and, together with management monitor, study, develop, implement the best strategies for achieving results and ensure the quality and regularity of all internal procedures , in compliance with the ethical and legal principles that underlie the activities of the Group and its customers.

Ivan Bites de Castro e
ADV. Assoviados

Ivan Bites de Castro and Associated Lawyers has a solid Legal Department with expertise in Consumer and Credit Recovery Actions , both propositura and defense of such demands.
We work with teams specializing in various Nuclei from Pre-Judgment Nucleus to a Location and Resume Nucleus with a focus on judicial recovery. contractual guarantees. We also have the Nucleus of Publications formed by a legal body of lawyers responsible for analyzing and directing the effective impetus of subpoenas, which is executed by Nucleus of Intermediate Demands as well as the Advanced Demands Core , consisting of attorneys who specialize in appeals and prosecution with an effective track record.
It is also part of the Procedural Information Management Center , which is responsible for information control, support in internal and external audits and for feeding systems of the Group and our customers. We also have the Legal Controlling Center that streamlines processes by creating agility, reliability and safeguarding the office on the demands delivered, on time control and on the quality of petitions.
Finally, the Core Strategic Planning and Development ensures that best practices are implemented in the business.

THE SYNERGY THAT MAKES THE DIFFERENCE FOR YOUR BUSINESS

With a strategic view, Collection and Legal work in total synergy with a focus on enhancing results, bringing customized, innovative and assertive solutions to better serve customers' interests. This movement brings to our partners an annual result of goals exceeded, thereby generating an exponential growth of our portfolio in all segments

STRUCTURE AND TECHNOLOGY

  • 180 service positions adapted to NR17 standards.
  • High performance servers with mirroring and redundancy.
  • Dedicated internet service with redundancies.
  • Automatic backup system with Disaster Recovery.
  • 24x7 monitoring of all infrastructure.
  • Dialer solution with 100% of recorded calls.
  • Chatbot – WhatsApp, SMS, Skype, Telegram, Messenger.
  • Predictive Dialer.
  • Active and Passive Digital Agent.
  • Web CRM integrated with other platforms.
  • Legal and billing control in a single CRM ensuring
    accurate information and complete control
    of billing flows and legal deadlines.
  • Trained systems team capable of automating
    administrative tasks, ensuring optimization and constant
    improvement in internal processes.

Trained systems team capable of automating administrative tasks, ensuring constant optimization and improvement of internal processes.

PRINCIPAIS CLIENTES

PARTNERS

Awards

WORK WITH US

Contact

OMBUDSMAN / REPORTING CHANNEL

The Whistleblowing Channel is a safe, confidential and exempt medium that allows anyone to report fraud, misuse of information (internal fraud), unethical conduct, corruption, harassment, discrimination, conflict of interest, irregular conduct, among others illegalities.

You can identify yourself or remain anonymous.

The information recorded here is received exclusively by the Executive Director of BJL - Ivan Bites Advogados Associados, ensuring the confidentiality of the whistleblower's identity, in addition to independence and impartiality in its treatment.

If you prefer, send an email to diretoriaexecutiva@grupobjl.com.br

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